---
title: Wake County Existing User Information
---

[ 800.594.9854 x2 ](tel:800.594.9854%20x2) [support@bitfocus.com

](mailto:support@bitfocus.com) **

 {

### Search

![wakelogo](https://wake.bitfocus.com/hubfs/wakelogo.png "wakelogo")

![logo-bitfocus-small-gray](https://wake.bitfocus.com/hubfs/community%20/logo-bitfocus-small-gray.png "logo-bitfocus-small-gray")

# Wake County Existing User Information

![](https://wake.bitfocus.com/hubfs/arc_top_white.png)

### Inactive User Accounts

If you've previously had a Clarity HMIS Account, and your account is currently inactive please review the following steps:

If your account has been unused for 90 days or more, you will have to retake the training.

1. The user must retake the <https://training.bitfocus.com/page/wake-county> and the Clarity Human Services: General Training.
2. (Contact Bitfocus Admin for link to the General Training by emailing: [wake-admin@bitfocus.com](mailto:wake-admin@bitfocus.com))
3. Once training has been completed, the Agency Lead should request to reactivate the account by contacting the Bitfocus Help Desk at [support@bitfocus.com](mailto:support@bitfocus.com).  
     - In the request, please make sure to include the following information: 
           - **User Name**
           - **User Email**

---

### Additional Agency Access for Users

For existing Wake County HMIS Users: If you require additional agency access, the request should come from both of the Agency Leads of the Agency you are adding. The request should also include the Agency Lead from your home agency.

1. If a user requires additional agency access, the Agency Leads should submit a request to the Bitfocus Help Desk at [support@bitfocus.com](mailto:support@bitfocus.com).
2.  Please make sure to include the following information when submitting your request: 
     - **Users Name**
     - **Users Agency Email**
     - **Name of the Agency you are requesting Additional Access**

For any requests that do not pertain to existing user account access, passwords, or logging in, please email the Bitfocus Help Desk at [support@bitfocus.com](mailto:support@bitfocus.com).

 

![wakelogo](https://wake.bitfocus.com/hs-fs/hubfs/wakelogo.png?width=61&height=61&name=wakelogo.png)

 

A Homeless Management Information System (HMIS) is an online database that enables organizations to collect data on the services they provide to people experiencing homelessness and people who are at risk for homelessness.

 

© 2003-2023 Bitfocus, Inc. All rights reserved.

System Administration provided by Bitfocus, Inc. ![logo-bitfocus-small-gray](https://wake.bitfocus.com/hs-fs/hubfs/community%20/logo-bitfocus-small-gray.png?width=98&name=logo-bitfocus-small-gray.png)

```json
{
  "@context" : "http://schema.org",
  "@type" : "Organization",
  "address" : {
    "@type" : "PostalAddress",
    "addressCountry" : "United States",
    "addressLocality" : "Las Vegas",
    "addressRegion" : "NV",
    "postalCode" : "89118",
    "streetAddress" : "5940 S Rainbow Blvd, Ste 400 #60866 "
  },
  "description" : "Bitfocus is a leading system administration and software development firm offering superior value-priced services for Human Services data systems.",
  "email" : "info@bitfocus.com",
  "image" : "https://f.hubspotusercontent10.net/hubfs/5911360/bitfocus-og-image.jpg",
  "logo" : "https://www.bitfocus.com/hubfs/Bitfocus%20logo.png",
  "mainEntityOfPage" : {
    "@id" : "https://wake.bitfocus.com/wake-county-existing-user-information",
    "@type" : "WebPage",
    "description" : ""
  },
  "naics" : "923",
  "name" : "Bitfocus",
  "sameAs" : [ "https://www.linkedin.com/company/bitfocus-inc-/", "https://twitter.com/bitfocus" ],
  "telephone" : "800-594-9854",
  "url" : "https://bitfocus.com"
}
```